At Bin Yousuf Collections, we aim to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we offer a simple and transparent exchange process under the following conditions:

1. Exchange Eligibility

You may request an exchange if:

• The request is made within 48 hours of receiving your order.
• The item is unused, unwashed, and in original condition with all tags intact.
• The item is returned along with the original invoice/receipt.
• A valid reason for exchange is provided (e.g., size issue, incorrect item, or defect).

2. Non-Exchangeable Items

The following items are not eligible for exchange:

• Items purchased on sale or discount
• Items that show signs of use (stains, perfume, damage, or washing)

3. Exchange Process

• To initiate an exchange, contact us via WhatsApp, phone, or email within the allowed timeframe.
• Our team will guide you through the process and provide return instructions.
• Once the item is received and inspected, your exchange will be processed.

4. Shipping & Charges

• Customers are responsible for return shipping costs, unless the item received was defective or incorrect.
• We do not reimburse courier charges unless approved by our team.

5. Processing Time

• Exchange processing may take 7–14 working days, depending on product availability and logistics.

6. Important Notes

• Exchanges are subject to stock availability.
• If the requested item is unavailable, you may choose an alternative product or store credit.
• If a product purchased at full price goes on sale later, the exchange will be processed based on the current (sale) price.

7. Need Help?

For any queries or to request an exchange, contact us:

📧 Email: support@binyousufcollections.com
📞 WhatsApp/Phone: +92 324 0211647